- How do I place an order on horizonmug.com?
You can browse the product pages, select the items and quantities you need, add them to your cart, and then proceed to checkout. Fill in the required order information and complete the payment to submit your order.
- Are the items on the website purchased on a one-time basis?
Yes. Items on horizonmug.com are purchased on a one-time basis. Once an order is completed, there will be no automatic subscription or recurring charges.
- Is the payment method secure?
Order payments are completed through the secure payment methods provided by the website. We do not proactively save complete bank card numbers or bank card security codes or other sensitive payment credentials.
- Are the product images exactly the same as the actual product?
We will try our best to display the actual appearance of the product, but due to factors such as monitor settings, shooting light, and different production batches, the actual product’s color, transparency, or details may have slight differences.
- How do I check the order status?
After submitting your order, you can check the processing status through the order information. If you need further confirmation, you can contact our customer service and provide your order number.
- What should I do if I find a problem after receiving the goods?
If the goods are obviously damaged, missing accessories, or significantly inconsistent with the order information, please contact us as soon as possible and provide your order information and relevant photos. We will assist in handling the situation according to the specific circumstances.
- Will glassware or crystal products be damaged during transportation?
We will pack the goods appropriately according to their characteristics to reduce the risk of collision during transportation. However, as glass and crystal are fragile materials, there may still be unforeseen risks during transportation.
If you find any damage during transportation upon receiving the goods, please keep the goods and packaging and contact us immediately.
- Can I modify or cancel my order?
After the order is submitted, we will initiate the processing as soon as possible. If you need to modify or cancel your order, please contact customer service as soon as possible. Whether modification or cancellation is possible will be determined based on the current processing status of the order.