We value your personal information and privacy. This Privacy Policy explains how we may collect, use, store, and protect your relevant information when you visit or use horizonmug.com, make purchases, or contact us.
- Information We Collect
When you visit or use horizonmug.com, we may collect the following information as needed for our services:
Basic information such as name, shipping address, and billing address;
Contact information such as email address and phone number;
Order, payment, and transaction information;
Consultations, after-sales service, or other communications that you voluntarily submit to us;
Technical information generated while browsing the website, such as device information, IP address, browser type, and access records.
We collect information only to the extent necessary to provide website services, process orders, and fulfill related business.
- How We Use Personal Information
We may use the information we collect to:
Process, confirm, and ship your orders;
Provide customer service and after-sales support;
Process payments and related transactions;
Respond to your inquiries and service requests;
Improve website functionality, page experience, and service quality;
Prevent fraud, abuse, and other unauthorized activities;
Fulfill obligations required by applicable laws and regulations.
- Payment Information
When you make a purchase on horizonmug.com, the payment may be processed by a third-party payment service provider.
We do not proactively retain complete bank card numbers, bank card security codes, or other sensitive payment credentials. The collection, processing, and protection of payment information shall comply with the applicable privacy policies and security standards of the relevant payment service providers.
- Information Sharing
In the normal operation of the website and in fulfilling orders, we may disclose some information to third parties providing related services to a necessary extent, such as:
Payment service providers;
Logistics and delivery service providers;
Website hosting, technical maintenance, and security service providers;
Legal, regulatory, or governmental agencies.
We will not provide your personal data to third parties for the purpose of selling your personal information.
- Cookies and Similar Technologies
horizonmug.com may use cookies or similar technologies to help the website function properly, remember some user settings, understand website visits, and improve the user experience.
You can manage or delete cookies through your browser settings. However, in some cases, disabling cookies may affect the normal use of some website functions.
- Data Security
We will take reasonable technical and management measures to protect your personal information and reduce the risk of unauthorized access, modification, disclosure, or loss.
However, there is no absolutely secure environment for internet transmission and electronic storage; therefore, we cannot guarantee that information will be absolutely secure in all circumstances.
- Personal Information Retention
We will retain relevant personal information for a reasonable period of time, as needed for business operations, order records, legal obligations, and dispute resolution.
When information no longer serves its necessary purpose, we will take measures such as deletion, anonymization, or other appropriate processing methods in accordance with applicable laws.
- Your Privacy Rights
Under applicable privacy and data protection laws, you may have the following rights:
To inquire about the personal information we hold;
To request correction of inaccurate information;
To request the deletion of personal information if conditions permit;
To object to the processing of specific personal information;
To request restrictions on the processing of certain information;
To request access to or transfer of personal information where applicable;
To withdraw previously granted authorization.
If you wish to exercise the above rights, you can make a request to us through our customer service contact information.
- Privacy of Minors
horizonmug.com is not specifically geared towards minors.
If we discover that personal information of a minor has been collected without proper authorization, we will take reasonable action to the extent permitted by applicable law.
- Third-Party Websites
horizonmug.com may contain links to third-party websites or services.
Third-party websites have their own independent privacy policies and data processing rules. We have no control over how third-party websites process information, therefore we recommend that you review their applicable privacy policies when visiting such websites.
- Privacy Policy Updates
We may update this privacy policy in accordance with business changes, website feature adjustments, or changes in applicable laws and regulations.