We are committed to providing our customers with clear and reliable shipping arrangements. All orders are processed after payment is received and order information is confirmed. Due to the fragile nature of glassware and crystal products, we will arrange shipping after appropriate packaging based on the characteristics of the goods.
- Order Processing
Orders typically take 1–3 business days to process.
Order processing time does not include delivery time during transit. After your order is shipped, you may receive relevant tracking information to check its delivery status.
During promotional events, holidays, inventory adjustments, or other special circumstances, order processing time may be reasonably delayed.
- US Shipping
We offer shipping services within the United States.
US orders are typically shipped through the following logistics providers or equivalent carriers:
USPS
UPS
FedEx
Estimated delivery time within the United States is typically 3–7 business days.
Actual delivery time may vary due to delivery location, weather, holidays, logistics networks, and other uncontrollable factors.
- International Shipping
We also offer shipping services to eligible international destinations. International orders may utilize the following logistics providers or other suitable international carriers, depending on the destination and order details:
DHL, FedEx, UPS, and local partner logistics providers.
International shipping is expected to take 5–15 business days, depending on the destination country or region and local logistics conditions.
Some remote areas may require longer delivery times.
- Logistics Tracking
Once the order is shipped, if you provide tracking information, we will provide or update the logistics information through the order-related methods.
You can use the tracking number to check the package status on the corresponding carrier’s website.
Logistics information may take some time to display the latest shipping record after it is generated.
- International Orders and Customs
International orders may be subject to customs inspection in the destination country or region.
Depending on local laws, some orders may incur import duties, customs duties, value-added tax, or other related fees.
The specific amount and payment method for such fees are usually determined by the relevant authorities in the destination country or region.
- Address Information
Please ensure that the recipient’s name, detailed address, postal code, phone number, and other delivery information are accurate and complete when placing your order.
Additional shipping costs may apply if delivery fails, is returned, or needs to be redone due to an incorrect, incomplete, or unidentifiable address provided to the customer.
- Delivery Delays
Estimated delivery time is for reference only and does not constitute an absolute delivery deadline.
Inclement weather, holidays, customs inspections, peak logistics periods, carrier operational adjustments, and other circumstances beyond our control may cause delivery delays.
If the logistics information has not been updated for an extended period, please contact us promptly, and we will assist you in understanding the order status.
- Package Damage
As glassware and crystal products are fragile, we will pack them appropriately before shipping.
If you receive your package and find the outer packaging severely damaged or the goods visibly damaged during transport, please contact us as soon as possible and retain photos of the goods, packaging materials, and relevant information so that we can verify the situation.
- Unclaimed or Failed Delivery
If the carrier attempts delivery but no one is there to receive it, the package may be redeployed, temporarily stored, or otherwise handled according to the local carrier’s regulations.
If the package cannot be delivered due to the recipient’s fault, please contact the carrier or us promptly.